End-User-License-Agreement

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# End-user license agreement

Last updated: 10/27/2026
## 1. About this agreement

This End-User License Agreement ("Agreement") is a contract between Scape-Ops LLC ("Scape-Ops," "we," "us," or "our") and the company or person that signs up for a Scape-Ops subscription ("Subscriber," "you," or "your"). It governs your use of the Scape-Ops software platform at scape-ops.com, the Scape-Ops mobile apps, and any related software, updates, and documentation (together, the "Software").

By creating an account, clicking to accept this Agreement, or using the Software, you agree to this Agreement. If you are accepting on behalf of a company, you confirm that you have authority to bind that company, and "you" means that company.

This Agreement works alongside our Terms & Conditions at https://scape-ops.com/terms and our Privacy Policy at https://scape-ops.com/privacy. If this Agreement conflicts with the Terms & Conditions on a matter concerning a Subscriber's use of the Software, this Agreement controls. The Terms & Conditions continue to govern the Scape-Ops Project Communication SMS program as it applies to your clients.

## 2. License grant

Subject to this Agreement and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during your subscription term to:

- access and use the Software for your internal business operations as a landscaping or property-services company; and
- install and use the Scape-Ops mobile apps on devices owned or controlled by you or your authorized users.

The Software is licensed, not sold. We and our licensors keep all right, title, and interest in the Software, including all intellectual property rights. Any rights not expressly granted in this Agreement are reserved.

## 3. Authorized users

You may allow your employees and contractors ("Authorized Users") to use the Software under your account, up to the number of users your plan allows. You are responsible for:

- everything your Authorized Users do in the Software, as if you did it yourself;
- keeping login credentials confidential and not sharing a single login among several people;
- assigning roles and permissions appropriate to each Authorized User; and
- removing access promptly when someone leaves your company.

Your clients may access a client portal to view and approve proposals, sign documents, make payments, and communicate about their projects. Client portal access does not make a client an Authorized User.

## 4. Restrictions

You will not, and will not allow anyone else to:

- copy, modify, translate, or create derivative works of the Software;
- reverse engineer, decompile, or disassemble the Software, or try to discover its source code, except to the extent applicable law expressly permits this despite this restriction;
- sell, resell, rent, lease, sublicense, or otherwise make the Software available to anyone other than your Authorized Users and clients;
- use the Software to build a competing product or service;
- access the Software by automated means (scrapers, bots) except through features we provide for that purpose;
- try to access another subscriber's data, bypass security or usage limits, or probe or test the vulnerability of the Software without our written permission;
- use the Software to send spam, unsolicited marketing, or unlawful, harassing, or fraudulent content; or
- use the Software in violation of any applicable law, including laws on consumer protection, telemarketing, text messaging, call recording, privacy, and employment.

## 5. Subscription, fees, and payment

**Subscription.** The Software is offered on a subscription basis. Your plan, its features, and its price are shown at sign-up or in your account settings.

**Billing.** Subscription fees are billed in advance on a recurring basis through our payment processor, Stripe, using the payment method on your account. Your subscription renews automatically until you cancel.

**Usage charges.** Some features, such as phone numbers, text messages, and calls, carry usage charges in addition to your subscription fee. These are billed based on your actual usage.

**Taxes.** Fees do not include taxes. You are responsible for any applicable sales, use, or similar taxes, other than taxes on our income.

**Price changes.** We may change our prices. We will give you at least 30 days' notice before a price increase takes effect on your account. The new price applies from your next billing period after the notice period ends.

**Failed payment.** If a payment fails and is not resolved, we may limit or suspend your access to the Software until your account is brought current.

**Refunds.** Except where required by law or stated otherwise in writing, fees are non-refundable, including for partial billing periods.

## 6. Your data

**Ownership.** You own the data you and your Authorized Users and clients enter into or upload to the Software, including customer records, estimates, proposals, contracts, photos, plans, messages, and financial records ("Your Data").

**Our use of Your Data.** You grant us a limited license to host, copy, process, transmit, and display Your Data only as needed to provide, secure, support, and improve the Software, and as described in our Privacy Policy. We do not sell Your Data.

**Your responsibilities.** You are responsible for the accuracy and legality of Your Data, and for having all rights, notices, and consents needed to put it into the Software. This includes:

- obtaining your clients' consent before texting them, and honoring opt-out requests;
- giving any notice or obtaining any consent required by law before recording calls; and
- notifying your employees and obtaining any consent required by law before collecting their location data through crew time-tracking features.

**Export.** You can export Your Data from within the Software while your subscription is active.

**After cancellation.** After your subscription ends, we will keep Your Data for 365 days so you can reactivate or request an export. After that period, we may delete Your Data, except where the law requires us to keep it. Deleted data cannot be recovered.
**Backups.** We take reasonable steps to protect Your Data, but you are responsible for keeping your own copies of records you are legally or commercially required to keep.

## 7. Third-party services

The Software connects to third-party services, including QuickBooks Online, Stripe, BoldSign, Twilio, Resend, and AI providers. Your use of each third-party service is governed by that provider's own terms. When you connect a third-party account, you authorize us to exchange data with that service on your behalf.

We are not responsible for third-party services, their availability, or changes they make that affect how the Software works with them. Payments your clients make to you through the Software are processed by Stripe, and payouts to you are subject to Stripe's terms.

## 8. AI-assisted features

Some features use artificial intelligence to suggest estimates, read plans and measure quantities, summarize conversations, draft messages, and answer help questions. AI output can be incomplete or wrong.

You are solely responsible for reviewing AI output before relying on it, including every quantity, price, estimate, proposal, and message you send to a client. Scape-Ops is not responsible for pricing, bidding, or business decisions you make based on AI output.

## 9. Your professional responsibility

The Software is a business tool. It does not provide legal, tax, accounting, engineering, or payroll advice. You are responsible for your estimates, pricing, contracts, tax settings, payroll, and compliance with the laws that apply to your business. Calculations in the Software depend on the rates, costs, and settings you enter.

## 10. Updates and availability

We may update, improve, or change the Software from time to time, including adding or removing features. We will not make a change that materially reduces the core functionality of your paid plan during a billing period you have already paid for.

We aim to keep the Software available, but it may be unavailable from time to time for maintenance, updates, or reasons beyond our control. We do not guarantee any particular level of uptime.

## 11. Feedback

If you send us suggestions or feedback about the Software, we may use them without any obligation to you.

## 12. Term and termination

**Term.** This Agreement starts when you first accept it or use the Software, and continues until your subscription ends.

**Cancellation by you.** You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access until then.

**Suspension or termination by us.** We may suspend or terminate your access if you materially breach this Agreement and do not cure the breach within 10 days of notice, or immediately if your use threatens the security or integrity of the Software, harms other subscribers, or violates the law.

**Effect of termination.** When this Agreement ends, your license ends and you must stop using the Software. Sections 4, 5 (for unpaid fees), 6, 7, 8, 9, 13, 14, 15, and 17 survive termination.

## 13. Warranty disclaimer

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SCAPE-OPS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY CALCULATION, ESTIMATE, OR AI OUTPUT WILL BE ACCURATE.

## 14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

- SCAPE-OPS LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES; AND
- OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SOFTWARE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

## 15. Indemnification

You will defend, indemnify, and hold harmless Scape-Ops LLC and its owners, employees, and agents from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising from Your Data, your use of the Software in violation of this Agreement or the law, or your dealings with your clients, employees, and vendors.

## 16. Changes to this agreement

We may update this Agreement from time to time. When we make material changes, we will update the "Last updated" date above and notify you by email or in the Software at least 30 days before the changes take effect. If you continue to use the Software after the changes take effect, you accept the updated Agreement. If you do not agree, you may cancel your subscription before then.

## 17. General terms

**Governing law.** This Agreement is governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Arapahoe county, Colorado, and both parties consent to the jurisdiction of those courts.
**Assignment.** You may not assign this Agreement without our written consent. We may assign it in connection with a merger, acquisition, or sale of all or substantially all of our business or assets.

**Force majeure.** Neither party is liable for delays or failures caused by events beyond its reasonable control, except for your obligation to pay fees.

**Notices.** We may send you notices at the email address on your account. You may send notices to us at privacy@scape-ops.com.

**Entire agreement.** This Agreement, together with the Terms & Conditions and the Privacy Policy, is the entire agreement between you and us about the Software, and replaces any earlier agreements on the same subject.

**Severability and waiver.** If any part of this Agreement is found unenforceable, the rest stays in effect. Our failure to enforce any part of this Agreement is not a waiver of our right to enforce it later.

## 18. Contact

Scape-Ops LLC
privacy@scape-ops.com
https://scape-ops.com