Privacy Policy

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## Introduction

Scape-Ops LLC ("Scape-Ops," "we," "us," or "our") operates the Scape-Ops platform at scape-ops.com, a project management application used by landscaping companies to manage estimates, contracts, scheduling, and client communication.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to everyone who interacts with the platform, with particular focus on the SMS, MMS, and voice features that property owners and clients of our customer landscaping companies use to communicate about their projects.

Use of the platform and the SMS program is also governed by our Terms & Conditions at https://scape-ops.com/terms.

## Information we collect when you agree to receive text messages

When you agree to receive text messages about your project, we record:

- Your mobile phone number
- Your name, as the landscaping company has it on file
- The date and time you gave consent, and how you gave it (for example, by checking the text-message consent box in your client portal, or by texting a project phone number first)
- Any later opt-out (STOP) or opt-in (START) request

## Information we collect via SMS, MMS, and voice

When you send an SMS or MMS message to, or place a phone call to, a project phone number associated with a Scape-Ops account, we receive and store the following information so the landscaping company can respond and keep an organized record of the conversation:

- Your phone number
- The phone number you contacted
- The text content of any SMS message you send
- Any image, video, or other media you attach to an MMS message
- Voice call details: call start time, duration, status (answered, missed, busy), and the person the call was forwarded to
- Voicemail audio recordings, when call recording is enabled for that project
- Voicemail transcripts and short AI-generated summaries, when transcription is enabled for that project
- Technical identifiers used by our SMS and voice carrier (Twilio) to track message and call delivery

We also collect information from staff users of the landscaping company (account email, name, role, and the messages they send) so the platform can attribute communication to the correct person.

## How we use this information

We use the information collected through SMS and voice to:

- Send you the project text messages you agreed to receive
- Route incoming messages and calls to the correct project conversation
- Notify the appropriate landscaping company staff that a message or call has arrived
- Display conversation history inside the platform so authorized members of the project team can review it
- Summarize conversations and voicemails, and suggest draft replies for landscaping company staff to review
- Maintain an organized record of project communication for the lifetime of the project
- Diagnose technical issues with message and call delivery

## What we do NOT do

- **We do not sell** your personal information, phone number, message content, or call recordings to anyone.
- **No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.**
- **All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.**
- We do not use your SMS or voice communication content to market other products or services to you.
- We do not use SMS or voice content to train any third-party machine learning model.

## Service providers

We rely on service providers to operate the platform. Each one processes only the data needed for its function, on our behalf, and is bound by its own confidentiality and security obligations. They include:

- **Twilio** — SMS and MMS delivery, voice calls, call recording, and voicemail transcription
- **Supabase** — encrypted database hosting and file storage for messages, call logs, and recordings
- **Anthropic (Claude)** — AI processing of message and voicemail content to route conversations, summarize them, and draft suggested replies for staff. Anthropic does not use this content to train its models.
- **Resend** — transactional email delivery and inbound email routing
- **Vercel** — application hosting

## SMS program details

- Message frequency varies based on the activity on your project.
- Message and data rates may apply.
- Reply **STOP** to any message from a project phone number to opt out at any time.
- Reply **HELP** for help, or contact us at privacy@scape-ops.com.
- Carriers are not liable for delayed or undelivered messages.

## Data retention

Communication records (messages, call logs, recordings, and transcripts) are kept for the active life of the project they relate to, plus a reasonable archival period afterward so the landscaping company can refer back to the project history. Consent and opt-out records are kept as long as needed to honor your choice and to show that it was honored.

You may request deletion of personal information associated with your phone number by emailing privacy@scape-ops.com.

## Security

- Traffic between your device, our application, and our service providers is encrypted in transit.
- Stored data is encrypted at rest by our database and storage providers.
- Each landscaping company's data can only be accessed by that company's signed-in staff.
- Access to production systems is limited.

## Your rights

You have the right to:

- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of further text messages by replying STOP, at any time

To exercise any of these rights, contact us at privacy@scape-ops.com.

## Children

Scape-Ops is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

## Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page.

## Contact us

Scape-Ops LLC
privacy@scape-ops.com